The player from Japan is facing issues with withdrawing funds from wikibet due to being unable to log in and submit required KYC documents. They express concern that if the issue continues, it may be considered a scam.
Wikibet Casino - Player's withdrawal is delayed due to account access issues.
Amount: ¥200,000
Wikibet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
0d 17h 50m 42s
Case summary
6 days ago
Public
Public
1 week ago
Translation
This is a complaint about wikibet.
I submitted a withdrawal request.
I was asked to provide documents related to KYC.
I want to submit them, but I can't log in to the site.
Has the server been down for the past few days?
I cannot access it.
If I can't withdraw, I will consider this a scam.
Automatic translation:
Public
Public
6 days ago
Dear osushi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify if you are unable to access the website or log into your casino account?
- When was the last time you accessed your account?
- Do you see any error messages when you try to log in? If you do, please post a screenshot here in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
osushi has 0d 17h 50m 42s to reply
