Gianluca, a player from Italy, played in the White Lion Casino, finished at €6000, and the casino deducted his winnings because there is a 30% max bet limitation in the T&Cs.
White Lion Casino - The Player is not allowed to use any strategy in playing with an active bonus in order to fulfill the requirements to wager the bonus.
Amount: €6,000
White Lion Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hi, I reopen the case again ... since I don't think this casino's behavior on people's skin is right. They canceled me 6000 euros ... for the reason that I paid 150 and I could not exceed 30 percent of the deposit bet ... thanks to you we found an agreement with the casino for 900 euros ... and I accepted .. . since I believed that in fact I had violated their terms .... but consulting me today with a lawyer he told me that maybe this limit is illegal to use it ... so they cheated me 6000 euros .. I ask you if we can act on this point to have the whole sum also because the bet always with consultation of the lawyer was of 40 euro ..... then I made insurance 20 .... therefore winning I would have won 80 .... therefore cmq nn I have violated the terms. ... I have the number of the game I ask you if you can get confirmed the bet was 40 ..... then 20 insurance .... I ask you to let me return the remaining 5100 euros ... at the time they gave me only 900..thanks I wait
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4 years ago
Hello Gianluca.
Thank you very much for submitting your complaint. We completely understand that your situation is serious, and we appreciate that you are sharing your issue with the Casino Guru team. We at Casino Guru consider these two conditions to be unfair, which is one of reasons why White Lion Casino has a bad reputation on our website. We have already received similar complaints about this casino and its related casinos. Has the casino specified the reason why they paid you at least €900?
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4 years ago
Translation
Hi was already following Peter. I also sent audio ... some phone calls ... if they threaten me and tell me that either I accepted 900 or they didn't give me anything, it's hard. That's why they only gave me 900 ... now I'm desperate
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4 years ago
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Hi I want the other 5100 euros all. Monica also closed my account for no reason ... so can you deal with the casino please?
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4 years ago
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Hello they tried to call me but I didn't have time to answer .... and anyway I'm afraid since they shout ... like the recordings I sent ... you can't help me ?? Can you make me give the other 5100 my money ?? I also put an Italian lawyer ... I could send a letter in default
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4 years ago
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Good morning news? Even desperate
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4 years ago
Hello Gianluca.
Since you have posted the same complaint twice on our website we are closing this one as rejected. We do not recommend you to do it again. I am convinced that Peter can provide you with 100% professional help and I hope your issue will get resolved soon.
Best regards, Jozef
