White Lion Casino - Player’s winnings have been confiscated due to the 30% maximum bet rule.

Har under minst 1 år tid spelat på detta sätt från denna spelleverantör. - satt in 100 euro, köpt bonus spel för 100 euro, (1euro insatts).

vid minst 1000 tillfällen. Utan bonus pengar.

spelade ett spin för 2,5 euro och vann 3750 Euro.

Gjorde ett uttag som vanligt, och vanligtvis har det inte varit några problem.

Nu menade leverantören att jag brutit mot deras regler och att jag under tidigare gånger spelat för mer än 30% av insatt belopp.

Enligt VIP supporten står det i deras TOC att man Max får spela för 30% av insatt belopp, (väldigt otydligt och svårtolkat att det även gällde när inga bonus pengar betalats ut.)

I och med att jag tidigare gjort insättningar på 100 euro och spelat för 100 euro (enligt spelleverantören är det en insatts på 1 euro)

därav konfiskerade dom uttaget på 4000 Euro.

Så med detta tycker casinot att det är rimligt att inte betala ut några pengar.

jag anser att det är helt nonsens och när jag läst recensioner på andra sidor är detta casino inte särskilt legitimt då många känner sig lurade.

Om jag nu brutit mot denna sinnessjuka regel som dom lätt hade kunnat begränsa eller "upptäckt" tidigare att man blir begränsad av hur mycket man får spela för beroende på insatt belopp.

detta hörde inte ens tills vinsten.

så då kunde dom vänta in en lite större vinst innan dom konfiskerade pengarna.

känner mig helt maktlöst mot detta utländska företag med tvivelaktig licens.

Har redan förlorat drygt 35 000 euro i spel mot denna casinoleverantör.

kan ni hjälpa mig?

mvh sebastian

Dear Sebastian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked terms and conditions, and this is what I found https://www.whitelionbets.com/general-terms-conditions/?lang=en:

"Betting rules

Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared."

I would like to emphasize, that we believe such rules are predatory, because players should be allowed to play with their own deposit the way they prefer.

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Hej igen!

bifogar ett mejl mellan casinot och mig.

har raderat personlig information mvh.

Re: Withdrawal 

Till:

vip@whitelionbets.com

Mån 2019-11-25 08:48

So what about the 4000 euro? Do i not get any?

25 nov. 2019 kl. 08:13 skrev : xxx

Hello!

I did not know about that! 

And Will play by the rules!

/ xxx

Skickat från min iPhone

25 nov. 2019 kl. 07:50 skrev "vip@whitelionbets.com" <vip@whitelionbets.com>:

Hello Xxx,

Thank you for contacting me.

I checked with finance and it appears that your 4000 withdrawal was declined and voided. The reason is because of breach in Terms & Conditions.

You played bets higher than 30% of your original deposit which is not allowed. Have a look here at our Terms & Conditions where this rule is mentioned: https://www.whitelionbets.com/general-terms-conditions/?lang=en

Betting rules

1.       . By playing games at the casino you are agreeing and are expected to follow the rules of each game.

.When a player makes an attempt to gain an unfair advantage over the casino, this includes strategies like ‘martingale’, then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behavior is reasonably evident.

Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared.

Not only that, it has come to finance’s attention that you have broken this rule on your account on many occasions but only now they have seen this and therefore, wanted to close your account.

I spoke with them and told them that you are a valuable VIP player with us at White Lion and most likely were not aware of this 30% bet rule (which I’m sure is the case) and if allowed to continue to play will comply and play by the rules.

Please let me know you understand and agree and I will inform finance so that your account will remain in good standing.

Thank you and look forward to your reply.

Best regards,

-Chris P.

VIP Account Manager

White Lion Bets

From: xxx <xxx> 

Sent: Friday, November 22, 2019 12:12 PM

To: vip@whitelionbets.com

Subject: Withdrawal 

Hey!

Made a withdrawal over a week ago, which has not yet been paid out. can you fix it?

Reference #: 472734

Nick: Xxxx

//

Have an awesome time

xxxx

Thank you very much Sebastian for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sebastian,

I looked at your complaint and will do my best to help you. I would like to invite White Lion Casino into this conversation. Please, send me the relevant evidence which shows that player was placing bets higher than 30% of the deposit. My email: viliam.v@casino.guru.

Dear all,

Thank you for bringing this matter to our attention.

We understand that you have made a complaint regarding the decision made by the Casino and your voided winnings. Please be advised that your winnings were voided due to irregular play.

"Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared."

https://www.whitelioncasino.com/general-terms-conditions/?lang=en

In your case, the deposit in play is deposit ID 472653 of 100.00 Euro made in 13/11/2019. Therefore, according to the Terms and Conditions of the Casino you are unable to bet more than or equal to 30.00Euro.

According to the game history casino has provided via email, you can see that the player has made several irregular bets.

In case of any assistance we recommend to contact us via support live chat.

@compliance WhiteLionBets Casino

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.