White Lion Casino - Player’s winnings from a bonus have been cancelled.

I got 5euro for free im played only .10-.50 bets and im was lucky won 1100x on African quest . I prepare my wallet deposit but they sayed e-wallet(Skrill) not supported from my country .After that i tried to withdraw my winnings and they decline it and after two days they show me one betting with 1.5 euro im it clearly visible all of my bets was .50 or under . Pure scam . My winnings from here clrearly seen the betsize .

Dear Ronikaforever,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found (https://www.whitelionbets.com/bonus-terms-conditions/):

"Placing single bets equal to or greater than 30% of the value of the smallest bonus credited to the player account, prior to the total wager requirement for that balance having been met "

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

But you mentioned you didn’t breach this rule. Could you forward your game history from the bonus play? My email address is kristina.s@casino.guru. Thank you in advance for your reply.

Best regards,

Kristina

Im saw the whole gaming history . I played 1000s of spins betting most of my betsize was under .50 cent. Yes i found the bets what they critisizezd one missbet of 1.5 euro(30%)book of gold and 27 missbet with 2 euro Stake(40%)because the game started with this betsize and im played with autospins (Ted game). I never heard this kind of rules before most casino using Maxbet with fixed size 3 or 5 euro mostly ,and when i open a game with this kind of casinos they remember ne the max betsize. I made mistakes . Im still recommend dont play here because they not userfriendly. One missclick enought to remove your balance with this bad bonus terms .

Best Regards,

Krisztian

Ronikaforever, could you send your game history to kristina.s@casino.guru?

Hi Kristina ! I asked the live chat to send me a gaming history they sayed they cant access only i CAN see it it on my account and cant download it . I Will ask their support team in e-mail and response later what they sayed .

Best regards,

Krisztian

Ronikaforever, screenshots would work just as well, in case you cannot export your game history.

Dear Kristina! I send my game history screenahots .

Best Regards,

Ronikaforever

Ronikaforever, thank you very much for your cooperation. I went through all your screen shots, and, I apologize, but we cannot help you in this case. There was maximum bet breached multiple times and many of them had winnings as a result. We believe, that everyone makes mistakes, but, unfortunately, we could try to help you only if there were no winnings with these bets.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. 

Thank you Kristina!

Best Regards, Krisztian

Thank you very much Ronikaforever, for being understanding. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.