The player from Bulgaria is having difficulties withdrawing her winnings due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.
White Lion Casino - Player’s struggling to complete KYC verification.
Amount: €370
White Lion Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
White Lion Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The problem is, I wrote with a girl from the online chat site they have! My question was whether I could withdraw the amount, would it be all right and what should I do to verify my account! Their answer was no problem and send me an email to send me my details! Now I'm worried you won't abuse them! They cheated me and sent them the information I needed and the next day I was not eligible! Why, exactly, this was my question to their employee who confirmed that I could ask for a tow! Can't this maid tell me not to order her and I have to scroll! They took my sum! Now they don't give it back to me! But I'm worried about my data! Is this site licensed? Should I submit information to the police for abuse?
Automatic translation:
Public
Public
4 years ago
Dear Brazilia_fr,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem, but please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.
Regarding your question about the license, this casino is licensed by Curaçao Gambling Authority.
Have you received any confirmation from the casino regarding successful KYC verification? Could you please forward to me all the relevant communication with the casino (kristina.s@casino.guru)? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
