The player from Italy is experiencing problems with the KYC process. He sent all the required documents, but the casino refused to accept them. We rejected the complaint because the player didn't respond to our messages and questions.
White Lion Casino - Player is struggling to verify his account.
Amount: €400
White Lion Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
White Lion Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I made a win of 400 €, when withdrawing I was asked for different information such as bank statement, front-back photo of my card, identity card etc.
I sent everything, however, every time they found me an excuse, since 7 days have passed, it all seems like a scam.
thanks
Automatic translation:
Public
Public
4 years ago
Dear Rocco,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that every casino is unique and proceeds verification and withdrawal process differently. It can take a few business days to collect and review your documents to fully verify your account. Have you provided all the required documents in a sufficient quality? If the casino keeps asking for the same documents over and over, the insufficient quality might be the reason.
Also, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively you can post it here. I will be waiting for your reply.
Best regards,
Kristina
