Scaramacai, a player from Italy, won from a no deposit bonus and got stuck in the verification process.
White Lion Casino - Delayed verification process.
Amount: €500
White Lion Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
White Lion Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I requested a withdrawal of 500 euros coming from a cash back bonus of 50 euros, according to their contract it is expected that I can withdraw only 50x10 or 500 euros, just like I did. I had won 1200 euros but 700 euros cut them (burnt that no one can use and they took them back). but 500 are mine. however, they accepted the documents on January 26, 2020 to date 8 days have passed, and the pending withdrawal does not always happen. when I contact by chat the operators tell me that I have to keep depositing if I want the times to get shorter. But is this normal (make a similar request?).
The casino in question is "The white lion bets". thanks and many greetings, I will be grateful if you can help me, I would like to avoid writing in Curacao., I would like to solve it (because it is only 500 euros).
I had to tick another casino because white lion bets wasn't on the list
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