The player from Malaysia was unable to make a profit from their gameplay on the casino platform and expressed distrust in the website. We informed him that without evidence of unfair practices, we could not pursue the complaint further. The player was encouraged to read about payout ratios (RTP). The complaint was closed due to lack of evidence.
WGW88 Casino - Player is experiencing issues with RTP.
Amount: 89,000 RM
WGW88 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 months ago
My last turn over still can’t take profit don’t trust this platform
Public
Public
3 months ago
Dear Nesh,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.
Best regards,
Veronika
Public
Public
3 months ago
Thank you for your response. Since we have not received any additional evidence that would help us with the investigation, I will now close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
