WGW88 Casino - Player has been accused of fraud.

withdrawl rejected .Game provider say I involve abnormal activity,but they failed the prove that.A total mount of Rm 50000 rejected.

1st time deposit Rm9000 ,request withdrawal Rm19000 on 11 may 21..withdrawal pending and customer service reply my account under checking(random checking)Game provider need to take 72 hours to check

2nd times deposit rm10000 ,withdraw RM22500 also failed(13 may 21)

3rd time deposit R500 withdrawal rm1000 also fail

today 14 may play ,win Rm8500...requests withdrawal Total Rm50000 ,customer service Joseph reply I involve in abnormal activity .All my winning and deposit money forfeited .

I send them my the other online game casino account to prove that I’m not hacker (account lose money Rm60000) but they not accept.this is really not fair for member.I’m their VIP member (which need to deposit Rm300000 within 3months)

Hello H,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify whether you accumulated your winnings by playing with a bonus, or your real money only?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thanks Kristina .

The amount Rm50k divided to my deposit and accumulated wining money which is

deposit 3 times (Rm9000,Rm10000 and Rm500)

winning Rm3050

You can refer the email I had sent out today.

**can u pls hide the information my name(H***)

thanks

h***

Thanks Kristina .

The amount Rm50k divided to my deposit and accumulated wining money which is

deposit 3 times (Rm9000,Rm10000 and Rm500)

winning Rm30500

You can refer the email I had sent out today.

**can u pls hide the information my name(H***)

thanks

h***

Thank you very much H for your reply and emails. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks .hope can get good news soon.

Dear H,

I looked at your complaint as well as all forwarded e-mails. I’m sorry to hear about your unfortunate experience. I’ll try my best to resolve the issue.

I would like to invite WGW88 Casino to join this conversation.

Dear WGW88 Casino team,

Could you please comment on H’s complaint and specify what ‘abnormal activities’ were detected in H’s gaming account? In addition, you can forward any relevant information proving your claims to my e-mail address andrej.p@casino.guru.

Dear Andrej.p

thanks for ur help.

I sent the email to their customer service on 14 May 2021.I’m still waiting their reply.The email I forwarded to you.

regards,

H

Thank you, H, for forwarding the e-mail. Please note that we are currently waiting for a reply from the casino. In the meantime, please keep us posted.

Additional comments from the player:

Dear Andrej,

What can we do if wgw88 casino team didn’t reply after deadline ?what further action can casino guru do?

***

Dear H,

Please note that we are currently waiting for the casino to reply to our messages. In case the casino fails respond in the given time frame, we might have to close this case as unresolved, which will affect the casino’s rating. However, there’s still the option to contact the casino’s Licensing Authority.

We would like to ask WGW88 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thanks Andrej.P

Dear H,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as unresolved. Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely to achieve a mutual agreement. Unfortunately, this is not the case and we were left alone in our attempt to resolve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

Lastly, there is still one option left. You can submit your complaint to the casino’s Licensing Authority. Please let me know if you decide to do so and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.