WG Casino - Player’s struggling to withdraw their winnings.

Won on a slot. No dispute on winnings as no bonus used.

Problem is withdrawal i, deposited with a Mastercard debit. They have that option to withdrawal and terms state withdrawal must be to method deposited.

All kyc documents verified but they are refusing to withdrawal to my card. Now insisting I use perfect money but have blocked me from that too.

Various communications with there personnel manager but getting no where.

Please help

Dear Tweeks74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. Banks in some countries refuse to receive player’s funds from gambling establishments. Unfortunately, casinos are powerless in this.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Tweeks74,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.