HomeComplaintsWG Casino - Player’s struggling to withdraw his winnings.

WG Casino - Player’s struggling to withdraw his winnings.

Amount: €4,993

WG Casino
Safety Index:Very low
Submitted: 04 Jun 2021 | Case closed : 28 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom is experiencing difficulties withdrawing their funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Hello,


I am currently trying to withdraw my money but the casino are saying that they can’t send the money back to my card. It has to be via Perfect Money. I have seen that perfect money have awful reviews so I don’t want to use them.


according to their terms and conditions it states :

‘ 7.14.2. The funds must be withdrawn on the same payment system, which was used to make a deposit at your account;


I have fully verified my account also.


Can you help?


King regards

Johnathan


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3 years ago

Dear Johnathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.


If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


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3 years ago

Hi.


The only withdrawal method they are offering is perfect money. Which has awful reviews. Every single review says perfect money is a scam.


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3 years ago

I understand your concerns. Unfortunately, if that's the only option that the casino offers for withdrawals, I'm afraid there is not much we can do. We are powerless in changing casino's payment methods.

Sadly, my only advice would be to follow the casino's instructions.

Please keep me informed.

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3 years ago

Hello Johnathan,

Have there been any developments since our last conversation?

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3 years ago

Dear Johnathan,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.


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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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