The player from Germany deposited 100 euros and received a 200 euro bonus but faced issues cashing out 1700 euros in winnings. After a 5-day wait with no response, the casino claimed he violated terms and conditions but did not specify which points were allegedly violated.
Wettenlive Casino - Player's withdrawal is delayed due to unclear violation.
Amount: €1,700
Wettenlive Casino
Safety Index:LowSafety Index
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3.5
Wettenlive Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 22m 40s
Case summary
5 hours ago
Public
Public
9 hours ago
Translation
I deposited 100 euros at the casino and received a 200 euro bonus. I played until I won 1700 euros and wanted to cash out. For 5 days, I received no response regarding the payout, and then I was told that I had violated the terms and conditions. I repeatedly asked which specific points I had violated, but I was not given a concrete answer.
Automatic translation:
Public
Public
7 hours ago
Dear JUSTEMSLAND1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which games you focused on - slots, live casino, sports betting, etc.?
- Which bonus did you play with? If possible, please post a link or promo code you used to activate the offer here in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
