The player from Germany successfully withdrew €1000 but is facing delays with a larger withdrawal of €5000, despite being fully verified. Support agents provide inconsistent information regarding the payout timeline.
Wettenlive Casino - Player's larger winnings are delayed.
Amount: €5,000
Wettenlive Casino
Safety Index:LowSafety Index
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3.5
Wettenlive Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
11d 20h 54m 52s
Case summary
3 hours ago
Public
Public
12 hours ago
Translation
Hello everyone,
Yesterday, I received my first €1000. Now, with my other €5000, all the support agents are telling me I'll receive my money today. One of them even said I would receive it in 15-30 minutes. I feel like they don't want to pay out my larger winnings. Here are all the screenshots...
By the way, I am fully verified.
Please help..
Automatic translation:
Public
Public
4 hours ago
Dear SweedMusic,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- How many days did it take for the most recent withdrawal to be processed?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 hours ago
Translation
Hello Kristina,
I applied for the first 1000€ on 17.11 and received it on 18.11
I also requested the other 5000€ on 17.11 & the support tells me that a technical error occurred with my withdrawal and there is no specific time for how long it will take, see the screenshot 
Automatic translation:
Public
Public
3 hours ago
Thank you for your reply, SweedMusic. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
SweedMusic has 11d 20h 54m 52s to reply
