good morning Nick,
thank you for accepting my complaint.
My account at Westpointcasino has been fully verified since May 22, 2023 and since then I have already taken advantage of several bonus offers and unfortunately also lost them, but also paid out some successfully without a bonus.
I last used a bonus on June 25, 2023 with a deposit of €380.00, but unfortunately I lost it and the account was at €0.00. So after losing my money I had no open bonus.
Yes, I'm in contact with the casino, but I always get general statements that refer to their terms and conditions and bonus conditions, but what exactly I'm supposed to have done wrong is not explicitly explained. My account has been suspended for an alleged violation of the T&Cs and bonus terms.
Here is an excerpt from the last email from Westpointcasino:
Hi xxx,
We understand this is not the nicest news to receive. However, our Terms & Conditions (T&C) and Bonus Rules are very clear about this breach and leave no room for speculation. As you play at our casino, it is your responsibility to read our T&C. And by playing you accept these T&C and Bonus Rules.
For more information, please refer to the following link, specifically section 9: Bonus Abuse
Bonus rules (westpointcasino.com)
Thank you for your understanding.
mark
payment security
West Point Casino
www.westpointcasino.com
If you need any further information, just let us know.
Many thanks for your help.
Best regards
Guten Morgen Nick,
danke für die Annahme meiner Beschwerde.
Mein Konto bei Westpointcasino ist seit dem 22 Mai 2023 vollständig verifiziert und seit dem habe ich bereits mehrere Bonusangebote in Anspruch genommen und leider auch verloren, aber teilweise auch erfolgreich ohne Bonus ausgezahlt.
Zuletzt habe ich am 25 Juni 2023 einen Bonus mit einer Einzahlung in Höhe von 380,00 € genutzt, diesen habe ich aber leider verloren und das Konto war auf 0,00 €. Demnach hatte ich nach dem Verlust meines Geldes kein offenen Bonus mehr.
Ja ich stehe im Kontakt mit dem Casino, allerdings kommen immer nur Pauschalaussagen, die auf ihre AGB und Bonusbedingungen verweisen, aber was genau ich falsch gemacht haben soll, wird nicht explizit erklärt. Mein Konto wurde wegen einem angeblichen Verstoßes gegen die AGB und Bonusbedingungen gesperrt.
Hier ein Ausschnitt aus der letzten Mail vom Westpointcasino:
Hi xxx,
We understand this is not the nicest news to receive. However, our Terms & Conditions (T&C) and Bonus Rules are very clear about this breach and leave no room for speculation. As you play at our casino, it is your responsibility to read our T&C. And by playing you accept these T&C and Bonus Rules.
For more information, please refer to the following link, specifically section 9: Bonus Abuse
Bonus rules (westpointcasino.com)
Thank you for your understanding.
Mark
Payment Security
Westpoint Casino
www.westpointcasino.com
Wenn Sie noch weitere Angaben benötigen, dann einfach gerne melden.
Vielen Dank für Ihre Hilfe.
Beste Grüße
Automatic translation: