The player from North Rhine-Westphalia, Germany found that she could no longer access her Westcasino account and suspected that a recent change in law might have restricted access for German players. Despite having funds in the account, she was unable to retrieve them and did not receive a response from the casino to her inquiry. After our intervention, it was clarified by the casino that there were no restrictions on their end, and the player confirmed that the technical issue was resolved by the casino's technical department, allowing her to access her account and place bets again. The complaint was marked as resolved.