The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Weltbet Casino - Withdrawal of player's winnings has been delayed.
Amount: €4,900
Weltbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I played at the online casino on 01/31/2023. I won 4900 euros. My account is verified, I have not claimed any bonus and the casino has confirmed to me in the chat that all conditions have been met. I was promised that my request would be processed. The casino has indicated that my application will be processed with priority. That didn't happen. People keep texting me: "We'll take care of it." You have your money tomorrow. However, to date I have not received any money. It is advertised with 48 hours, but you do not get the money. Any email contact is useless, there is no answer. Unfortunately, there is no answer to inquiries via social networks such as YouTube, Instagram or Facebook. The casino refuses to pay out the amount.
Automatic translation:
Public
Public
1 year ago
Dear Adrianbvb,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
