The player from Austria is having trouble completing the casino's KYC process as it continues to demand new documents even after previous verification steps have been completed. Now they are asking for a notarially certified copy of the ID, which the player finds difficult and costly.
Weltbet Casino - Player struggling with demanding KYC process.
Amount: €3,800
Weltbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
3d 14h 55m 34s
Case summary
3 days ago
Public
Public
1 week ago
Translation
Hello,
The casino is refusing to accept my KYC or keeps demanding new documents.
I attempted to make a withdrawal and verified my ID using a camera - confirmed
My payment method - verified and confirmed
Then a selfie with my ID - verified and confirmed
Then a selfie with my driver's license - verified and confirmed
Now they want me to send a notarially certified copy of my ID.
This is really going too far.
Firstly, it's not easy to get an appointment for this, and secondly, it comes with additional costs which I find totally unacceptable.
Please help me resolve this issue
Automatic translation:
Public
Public
1 week ago
Dear spiker43,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that this is the only document you have not provided so far? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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Public
3 days ago
Dear spiker43,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
spiker43 has 3d 14h 55m 34s to reply
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