The player from Italy had made deposits totaling €2100 and had requested a withdrawal of €2200, which remained pending. Despite being verified with documentation, the casino had not provided a timeframe for the withdrawal, and the player sought assistance in resolving the issue. After providing additional documentation, the payout was successfully received. The complaint was marked as resolved, and the player expressed satisfaction with the outcome.
Weltbet Casino - Player's withdrawal is delayed.
Amount: €2,200
Weltbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hello, I opened my account on August 11th.
I made several deposits totaling €2100.
Let me clarify that I only received the bonus on my first deposit, which matched it at €100 + €100 bonus.
After that, I made various deposits until reaching the total amount of €2100 (as mentioned earlier).
Yesterday, August 12th, I requested a withdrawal of €2200.
It is still pending.
They told me to wait but couldn't provide a timeframe.
I have been verified, where I submitted my ID, a utility bill, and my Posta Pay card, which I typically use for my deposits on Weltbet.
I'm asking you what I should do?
I have documented everything with screenshots.
I am waiting for someone helpful to assist me in resolving this issue.
Automatic translation:
Public
Public
2 months ago
Dear Francesco878,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Sensitive attachment
Sensitive attachment
2 months ago
Translation
Thank you Tomas for your prompt response.
I am very grateful to you.
I will wait very patiently.
I'll keep you updated, of course.
In the meantime, I'm attaching a screenshot.
Hi Tomas 😊
Automatic translation:
Sensitive attachment
Sensitive attachment
2 months ago
Translation
Hi, I got a call from them saying they want a bank statement to make sure the bank account is in my name.
I'll send my account statement to Weltbet tomorrow.
I will keep you updated.
forwarding email screenshot.
Automatic translation:
Public
Public
2 months ago
Translation
Hi, I forwarded everything as requested.
I wait patiently
Automatic translation:
Public
Public
2 months ago
Translation
I received the transfer this evening.
they were very quick and thorough.
what can I say I'm very happy.
I give sl Weltbet casino a 10 and praise
I give a great review.
thanks Guru 😊
Automatic translation:
Public
Public
2 months ago
Dear Francesco878,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Tomas
Casino.Guru
