HomeComplaintsWeltbet Casino - Player's withdrawal is delayed.

Weltbet Casino - Player's withdrawal is delayed.

Amount: €1,000

Weltbet Casino
Safety Index:Very low
Submitted: 07 Sep 2023 | Resolved : 26 Sep 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany is experiencing difficulties with withdrawing money from the casino. The player later informed us that he received his winnings and the complaint was closed as resolved.

Public
Public
1 year ago

file

Public
Public
1 year ago

Dear Medharb1981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Edited by a Casino Guru admin
Public
Public
1 year ago
Translation

ok everything. Many many thanks

Automatic translation:
Public
Public
1 year ago

Dear Medharb1981,

Have you received your winnings yet?

Public
Public
1 year ago
Translation

Hello, I canceled yesterday and submitted the payment again

Automatic translation:
Public
Public
1 year ago

file

Public
Public
1 year ago

Thank you for letting me know. I apologize but since you canceled your withdrawal and requested a new one, we suggest you wait 14 days anew, since it may take up to 2 weeks before the money is processed by the casino and appears in your bank account. Kindly keep us updated about the status of your withdrawal.

Public
Public
1 year ago
Translation

Hello, Casino Weltbet has already paid me money

Automatic translation:
Public
Public
1 year ago

Dear Medharb1981,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news