The player from Germany is experiencing difficulties with withdrawing money from the casino. The player later informed us that he received his winnings and the complaint was closed as resolved.
Weltbet Casino - Player's withdrawal is delayed.
Amount: €1,000
Weltbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
Weltbet Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear Medharb1981,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 year ago
Translation
Hello, I canceled yesterday and submitted the payment again
Automatic translation:
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1 year ago
Thank you for letting me know. I apologize but since you canceled your withdrawal and requested a new one, we suggest you wait 14 days anew, since it may take up to 2 weeks before the money is processed by the casino and appears in your bank account. Kindly keep us updated about the status of your withdrawal.
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1 year ago
Translation
Hello, Casino Weltbet has already paid me money
Automatic translation:
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1 year ago
Dear Medharb1981,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
