Weltbet Casino - Player’s winnings haven’t been received yet.

I made a deposit of about $160 to the Weltbet site. I placed a bet and won, when I wanted to withdraw my money, I was told that I had to make a rollover requirement of 5 times my principal. I completed the rollover requirement. Then they said I could make a withdrawal request.

First, they asked me to verify my national ID card and address. I did.

Later, even though I made a withdrawal request with crypto, they asked for a bank statement. I sent the document they requested.

Later, even though my national ID was approved, they asked for a selfie again and I sent that too.

Then the support team sent me an email stating that the kyc team had queued my transaction.

Finally, although I delivered the documents they requested in 5 minutes, it took hours for them to review the documents and respond to me. And lastly, they sent this email.

However, it has been 2 days since this email and I still haven't received my money. KYC and the support team are no longer responding to my emails. The employees in live support are wasting my time by telling me that the KYC team is working very hard to send me my money and that they are manually reviewing every document. No one is helping.

Dear emreatikler99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear emreatikler99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear emreatikler99 and Casino Guru Team,

We hope this message finds you well.

We are writing in reference to the recent complaint regarding a pending withdrawal. We would like to inform you that the withdrawal has been processed successfully, and the matter is now fully resolved.

If you require any further details or assistance, please feel free to reach out. We appreciate your cooperation in helping us maintain a positive experience for our players.

Thank you for your attention to this matter.

Best regards,

Dear emreatikler99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.