The player from Germany has deposited money into her account, but the funds seem to be lost. The player's deposit was credited soon after we published the complaint, therefore we marked it as resolved.
I made a real-time transfer on 02/13/22, until today no credit on my game account.
I have asked the casino several times to clarify the matter, but I am getting nowhere. Then I also contacted the Volta Connect Bank, and there was no solution either.
What should I do now?
I'm pissed off and would like my money back.
LG
Monica Kleefeld
Dear Moni29,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you made a deposit but it hasn’t been credited to your casino account?
I will be waiting for your reply patiently.
Best regards,
Kristina
Good morning,
It's funny, after I made the complaint to you, the money suddenly appeared in my player account.
I don't know where the money was at the time.
So, again I will not deposit in this casino again.
Moni29
Thank you for your reply, Moni29. Sadly, sometimes deposits get stuck in some intermediary bank and it can take a bit longer to reach the player's account, and it may not be the casino's mistake necessarily. Fortunately, your deposit has finally been credited, therefore we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.