The player from Germany is highly dissatisfied with a promotional offer. After a closer examination, we ended up rejecting this complaint as unjustified.
Weltbet Casino - Player complains that he didn’t receive cashback bonus.
Amount: €1,057
Weltbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello
had already opened a case because of Weltbet ..... but no communication could be made ..... now I have asked at least the cashback to be paid out ..... to alleviate my loss ..... would be from 7050 € .... 15% ...... not even there I get an answer ..... although their homepage advertises up to 20% money back .... on lost deposits .... in sports and Play casino .....
So please help ...
Greeting
AMGE55
Automatic translation:
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2 years ago
Dear AMGE55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? From your previous complaint https://casino.guru/weltbet-casino-player-s-attempts-to-self-exclude-himself-1 I understood that you have requested a self-exclusion in the past. Could you please advise if your account is still accessible?
Meanwhile, I have adjusted the disputed amount to €1,057 which is 15% of your deposits.
https://weltbet.com/en/promotions/cashback-casino
"Recoup your losses by claiming this exiting offer! The more you play the more cashback you can earn.
Up to 5000€ - 10% cashback
5000€ - 20000€ - 15% cashback
Over 20000€ - 20% cashback
Contact our Customer Support to assist you in applying for this promotion."
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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2 years ago
Translation
I also made the suggestion to the casino… .with the 15% …… zero reaction neither in support via email nor in live chat….
thought better than nothing …… .didn't expect anything else… ..was the same with the previous complaint… ..
LG
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2 years ago
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Hello
please close this case …… .the CEO of weltbet has contacted me …… .reimburse me the 3300 €… ..from the first case …… so this is no longer important… ..
Greeting
AMGE55
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2 years ago
Thank you very much, AMGE55, for your reply. Could you please confirm that you have received €3,300 from your previous complaint and it can be reclassified as "resolved"?
Afterwards, I will close this case. Looking forward to hearing from you.
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2 years ago
Translation
Hello
as soon as I have received the payment, I will contact you immediately ..... wait and see what happens for yourself ..... I got a written confirmation from the CEO of the casino ....
Greeting
AMGE55
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2 years ago
You could forward any relevant communication to petronela.k@casino.guru. Please keep me informed. Thank you very much in advance.
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2 years ago
Thank you very much, AMGE55, for the forwarded email. I will be waiting for an update patiently.
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2 years ago
Translation
Hello
Casino did not honor its agreements ...... no refund, no more contact ...... on any of their channels .....
Deal burst .....
I attached you to the complaint with the licensing authority ......
never experienced anything like this .....
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2 years ago
Thank you very much, AMGE55, for your reply and the forwarded email. I'm truly sorry to hear that the deal has not been honored.
Therefore, your previous complaint will remain "unresolved".
Could you please advise if there has been any development regarding your cashback bonus?
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2 years ago
Translation
Hello
no no more contact ...... don't understand business conduct myself .....
Automatic translation:
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2 years ago
Dear AMGE55,
I’m truly sorry to hear that the casino didn’t honor its deal. Could you please advise if you wish to continue this case regarding the cashback bonus? Is there any relevant communication that would suggest that a cashback bonus has been promised to you?
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2 years ago
Translation
yes applied for it to the CEO ...... because he wanted me to write to him personally ...... wrote me about the 3300 € promised reimbursement, I reimbursed the cashback of the 3700 € which the casino is legally entitled to ......
But no more answers get back ......
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2 years ago
Sorry, but I'm afraid I still don't understand. How much cashback bonus has been promised to you? Could you please forward any relevant communication to petronela.k@casino.guru? Thank you in advance.
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2 years ago
Translation
hello honestly …… the fact is the numbers are nothing …… can write until we fall over….
neither the 3300 € that I was promised nor the cashback ......
what's the point if the casino doesn't cooperate ...
nice day
PS: there are just such black sheep ...... another reason to stop playing ......
Automatic translation:
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2 years ago
I understand your frustration, AMGE55. However, if we wish to continue this specific case related to your cashback bonus we will need the exact amount and any supporting evidence that the bonus has been promised to you or you were entitled to it. Thank you once again for your cooperation in this matter.
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2 years ago
Translation
I don't like anymore… ..sorry …… please protect honest players from such black sheep ……
the casino doesn't take you seriously anyway ... you can see it in communication ...
take care
Let it run through the licensing authority ...
Should you take a look at the frequency of the complaints ...... either they don't pay out or they don't close accounts, not even with gambling addiction ...... at least that's what it says on your side .....
Edited
Automatic translation:
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2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
PS: Your first complaint regarding this casino will remain "unresolved".
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