Webby Slot Casino - Player wishes to close her casino account.

I thought it was too bad that I can not get my winnings paid out because I have received a new withdrawal card .... but you wanted my driver's license and health insurance certificate ... It was also just fine with me .... but when you demanded a letter from my bank ... that stops it ..my bank informs me that the account number is the same and they will not make a letter as the account number is the same. I play a lot of money every month ... I do not want that anymore ... I wanted to have my account deleted

FEEL ACTUALLY FEELS

AND IF IT WASN'T MY CARD IT WILL ENOUGH BE REPORTED TO THE POLICE

I HAVE PLAY FOR MILKEM 15000 AND 20000 NOK EVERY MONTH

Dear Hanne,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. Please check the following link: https://webbyslot.com/en/static-texts/terms-and-conditions

CLOSURE AND TERMINATION BY YOU

14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty four hours’ notice to us at any time, by contacting us through support@webbyslot.com:

14.1.1 indicating Your wish to close Your Account; and

14.1.2 stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same.

We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).

14.2 When You request closure of Your Account under paragraph 13.1 we will, subject to paragraph 12.3, return any outstanding balance in Your Account to You.

14.3 Upon any termination of Your Account under this paragraph 13 we shall be entitled (without limiting our rights under paragraph 13.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise provided by the Terms of Use; or (d) as required by law or regulation.

14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.

14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid."

Personally, I would recommend sending an email to support@webbyslot.com including all the relevant information. In this way you’ll have a proof of such an action.

Please, let me know if you need any assistance and keep me updated.  

Thank you in advance for your reply.

Best regards,

Petronela

I thought well enough that it's too bad because you lose your debit card and get a new one ... that you can not get your money paid out and despite the fact that I send my passport driving license and health insurance certificate ... and that I have to go to the bank and get proof that I am the owner of this account ... but there is nothing when you need your money ..and if it was not my account you would not get your money .... I want to get answers on ceilings

And hbis I could get my money out I probably would have stayed too

Thank you, Hanne, for getting back to me. Firstly, I would like to warn you that casinos take any references to account closure very seriously and I wouldn’t recommend using it as negotiating technique.

Secondly, if you wish to keep your account active and continue playing, could you please confirm that verifying your new card seems to be the only obstacle standing between you and your winnings? Have you provided all the other relevant personal documents for the KYC in the past?

You can go in and see what I have sent to you before .... I also sent a picture of my old card and the new one from the bank .. a picture I took of them together ... but now there is only that new cards in the bank and I sent it to you yesterday I also sent some bank statements when I started ... and I also played last night ... and I play too much money with me

I’m sure you understand that I don’t work for Webby Slot Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your issue.

Could you please specify clearly if you wish to close your account or keep it active? Thank you in advance.

I thought I provided you with all the relevant information ... and it's not something you can investigate ....

Dear Hanne,

When you have sent all the required documents for the verification, you provided the Webby Slot Casino with them, not Casino.Guru. 

Could you please specify clearly if you wish to close your account or keep it active? Thank you in advance.

I do not see what you have sent

Dear Hanne,

I didn't send anything. I was just trying to make sure that you understand that I don’t work for Webby Slot Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your issue.

Could you please specify clearly if you wish to close your account or keep it active?

Dear Hanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes that's probably what I was thinking

One does not know what the other is writing

My account is closed

Your account is closed now but are there any funds being held by the casino?

Dear Hanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I do not have to send anything

Just get that account shut down completely

Hanne

You have written:

"My account is closed"

Is that correct? Is it closed?

My account is closed

Would you please not write more THANK YOU

Regards Hanne

We’ve rejected this complaint as per the player’s explicit request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.