The player from Greece has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
Webby Slot Casino - Player’s withdrawal has been delayed.
Amount: €400
Webby Slot Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a deposit of 20 euros, I won 400 and they do not withdraw me. Each time various excuses are made. They ask me that they can not make a deposit and I find another way I wrote that I am asking for a withdrawal of my amount and then I want to close my account. They have closed it for me and still no communication to put the money.
Automatic translation:
Public
Public
1 year ago
Dear Dimitris,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the payment is still pending inside your blocked account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified before it got blocked?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
1 year ago
Translation
They never answered that it was verified. I have sent all the documents and I was trying to make the withdrawal through a visa card. And they told me you can not make a deposit in any other way. answer.
Automatic translation:
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