HomeComplaintsWazbee Casino - Player's dissatisfied with the reward system.

Wazbee Casino - Player's dissatisfied with the reward system.

Amount: €1,000

Wazbee Casino
Submitted: 19 Jan 2025 | Closed : 03 Feb 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Slovenia expressed frustration regarding a casino's promotion of points and cashback for deposits, claiming that the actual rewards did not match what was advertised. After depositing over €500, he received only 30 points and no cashback from his losses, prompting him to consider escalating the issue. The Complaints Team explained that each casino had its own bonus policy and was not obligated to adjust rewards based on player expectations. Due to the player's lack of response to follow-up inquiries, the complaint was ultimately rejected.

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on this site promoted how you recived points and cashback for Deposit/donateed but this is the laying...i Deposit 500e + and giving me 30 points to acout ...cashback ofcourse not 15% of losing is in 48 you know then...zero zero ...if you dont contact this basta...o will contact askgamblers and law...

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Dear jurevedenik,

Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and which rules will be applied. I apologize, but we cannot penalize the casino for how their reward system works, nor are we in a position to force the casino to grant you bonuses or reward points. I can only recommend that you find a casino that suits your bonus requirements better.

Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

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Dear jurevedenik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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