Wazbee Casino - Player's cashback has not been credited.

Hello,

I have made several deposits at the casino in question, as I have done many times before, and I lost.

No problem, as I have been playing online casinos for many years, and I am not concerned about losing. It's part of the game.

However, this casino does not fulfill what it promises, and despite losing, I was not given the cashback. No one resolves my issue, and since they do not deliver on their promises, I am writing to request a refund of my deposits affected by the non-credit of my cashback as indicated on the site.

Attached is the evidence.

Dear redtugaPT,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the link or a screenshot of the cashback bonus you wanted to receive?

Have you contacted customer support after you found out that the cashback bonus has not been credited to you?

Have you received any cashback bonuses from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

Of course, I've already received it at other times, but now they're refusing to give it to me without much explanation.

Here's the link https://wazbee.casino/(aside:rewards/promotions/cashbackpromo)

I played because I knew that if I lost I would get cashback.

I immediately demand the return of my deposits related to this situation.

I will take this to the last consequences. Thank God I have plenty of money to spend on lawyers.

If necessary I will expose all this on YouTube .

Thank you for your help

Thank you for providing me with the link. I have checked the Terms and Conditions of the cashback bonus, and this is what I found:

Cashback Conditions

• Cashback is calculated individually for each player, starting from €100 net loss per day and calculated for the total loss in the casino. 
• There are three levels of the loyalty system. Each time a player reaches a new level, he receives an additional amount of BeeCoins.
• Level 1: €100-€1000 (15% for every €100), i.e. 1500 BeeCoins are awarded for every €100 lost. 
• When you pass the €1,000 threshold (1000-1200), you get 6500 BeeCoins one time.
• Level 2: €1200-€5000 (20% for every €200), i.e. the player receives 4000 BeeCoins for every: €200. 
• For crossing the €5000 threshold (5000-5200), 29000 BeeCoins are given one-time.
• Level 3: €5200-€10200 (25% for every €200), i.e. the player receives 5000 BeeCoins for every €200. 
• After 10,000 the player moves to the VIP club and receives a personalised cashback, which can reach up to 40%.

• Cashback is automatically credited every day after 1:30 UTC+0.
• The amount of cashback is automatically determined based on the difference between losing and winning bets.
• Cashback is calculated based on the total difference between losing and winning bets from the moment of account creation, minus the already accrued cashback.
• The percentage of cashback depends on the total difference between losing and winning bets.
• * If the total loss difference is less than €1200, the cashback percentage is 15%.
• *If the total difference in losses is between €1200 and €5500, the cashback percentage is 20%. 
• *If the total difference in losses is between €5200 and €10000, the cashback percentage is 25%. 
• *If the total difference in losses is more than €10000, the cashback is determined individually by the VIP department up to 40%.

• 8.The minimum cashback amount that can be added to your balance is 5 EUR, 5 USD, 5 AUD, 5 CAD, 500 RUB, 25 BRL, 125 MXN, 50 TRY, 100 ZAR, 500 INR, 2500 NGN, 25000 COP, BGN 10, DKK 50, NOK 50, KZT 2500, SEK 50, IDR 85000.

Could you please specify how much money you lost on the day you wanted to request your cashback?

Have you activated the cashback bonus in your account, or is it credited automatically?

Have you met the requirements for the minimum amount of cashback that can be credited to your account?

Did you check the specific time the cashback is credited daily (after 1:30 UTC+0), and did you wait until this time before assuming it was not credited?

Please forward me the communication between you and customer support regarding your cashback bonus at veronika.f@casino.guru.

Hello, yes, on the day in question I deposited more than €1,700

. Would you like prints of the deposits?

Yes, it was checked at the time and no cashback was credited to me. All the requirements were met.

I've forwarded their email. This reads "We would like to remind you that, as stated on our website, cashback is calculated based on the total difference between losing and winning bets from the moment the account is created, minus the cashback already accumulated."

Even if that were not the case, I'm negative... I've done all the math and if necessary I'll send you my deposit and withdrawal statements and cashback.

Scam just that, nothing more and zero respect for the players.

I demand the amount of my deposits immediately .nothing else .

Please forward me the screenshot of your transaction history, showing the deposits and withdrawals you made from this casino. My email address is veronika.f@casino.guru.

How long have you been playing at Wazbee Casino?

What is the level of your account?

Hello .

I've been playing there since July 1, 2024 and I'm level 2.

Please send all prints of deposits and withdrawals to the email as well as membership level.

I reiterate that this casino is based only on profit and self-profit nothing else .

I demand my money back.

Thank you for your help in this situation.

I look forward to hearing from you.

Could you please request the casino to send you the record of your losing and winning bets from the moment your account was created, minus the cashback already accumulated, so that we can check the cashback amount you received? Once you obtain this record, kindly forward it to me at veronika.f@casino.guru.

Dear redtugaPT,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning. I've already sent this to your email address over 15 days ago

It was sent on 23/01 at 22h40

Thank you very much, redtugaPT, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you redtugaPT for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Wazbee Casino for their help in resolving this complaint. We would like to know what is the issue with the cashback and what can we do to help the player receive these funds.

Thank you!

Dear All,

We would like to provide some clarification on this matter.

Cashback is calculated based on the total difference between losing and winning bets from the moment of account creation, minus the already accrued cashback. 

The cashback system is divided into levels 1-3. For every €100 net loss within Level 1 (€100 - €1000), every €200 net loss within Level 2 (€1200 - €5000), and Level 3 (€5200 - €10,200), the client receives cashback in the form of 1,500 / 4,000 / 5,000 BeeCoins, respectively.

According to our records, the customer has already collected all currently available cashback for their account.

Dear Peter, an email with the necessary evidence will be sent to you. 

Best regards,

Wazbee Casino Team

Thank you for the update Wazbee Casino representative. You can forward any information to the following email: (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear All,

We would like to provide some details regarding the cashback received by the client:

1. 1,500 BeeCoins cashback was collected 9 times.

2. 4,000 BeeCoins cashback (2-level cashback) was collected 19 times.

3. An intermediate cashback of 6,500 BeeCoins was granted when progressing from the first to the second level.

In total, the client accumulated 96,000 BeeCoins, with a Total Net Loss of €3,239.00. Since 1,000 BeeCoins equals €10, the total cashback collected (€960) amounts to 29.64% of their Total Net Losses.

Dear Peter, all additional information and supporting evidence have been sent to your email.

Best regards,

Wazbee Casino Team

Thank you for the clarification Wazbee Casino representative.

redtugaPT, the casino has provided us with satisfactory evidence proving they have acted according to their bonus terms and conditions and you were given cashback in the amount you were eligible for in accordance with your total net losses. We believe there isn't anything else we can do in this situation and with the information that you have already collected all available cashback we will subsequently reject your complaint. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter