Wazamba Casino - The player's withdrawal is delayed.

Hello. Since 2022-05/17 I'm waiting for the withdrawal request.

I've already sent all the documents they asked me for thru e-mail.

Everytime I enter to Wazamba Chat, they tell me nothing. It's always the same. "I will be back with an answer shortly.".

First documents I sent 5th May. 14th May they asked one more document, wich I sent 16th.

Today at the chat, the attendant told me "he request for verification of your account will be processed by our Financial Department within 3 days hours after the submission of documents from 10 00 to 18 00 (GMT+3) excluding weekends (Saturday and Sunday)."

Well, I sent all they need May 5th and May 16th. The 3 day already gone.

Sorry for my bad english, it's not my native language.

I'm really looking for the resolution. It's a huge amount of money for me and I'm getting kind scared by this.

I've been playing in other casinos, and all of them with KYC System, and had no problems at all. All of them has verifyed my account instantly.

Please, I NEED HELP. Have some bills to pay.

Hello GAB041,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only a week ago, the casino is still within a good time frame as I mentioned above, it might take up to 14 days.

Looking forward to your answer.

Regards,

Nick

Good Morning.

I've already requested the withdrawal other times, but I canceled it myself to play again, so this is the first withdrawal yes.

I don't know if my account has been verified, I've already sent all the documents, but they don't give me any feedback if it was verified or not. As I said, on the 16th of May, I sent the last document that was missing.

I have not used any bonuses for these winnings I am trying to withdraw.

I get in touch because the deadlines set by the site have passed and they don't give me any concrete answer about the case.

thanks

Hello GAB041,

Most of deadlines are usually for the ones who are already verified. As I mentioned above the first withdrawal might take a little longer due to the verification and I would recommend you to wait at least until the next week. If there wouldn't be any update, we will definitely intervene. Please let us know in case of any news.

Regards,

Nick

Hello.

Ok, let's wait for it.

Today I sent a message and they said: "Thanks so much for waiting and your time.

We just checked your gaming account. I see your withdrawal is in the pending stage, but it should be processed very soon.

As I can see from my side your withdrawal it will be paid in the nearest time."

But as always they can't provide me a withdrawal deadline.

So... let's wait and see if I'm gonna receive it.

Thanks in advance for all the support.

Hello GAB041,

I will set back the timer on you and please let us know until the end of week if there is any update regarding the case.

Nothing yet.

Today I contatced them about the withdrawal.

"I have checked on your account and as far as I can see your withdrawal request is in its final stage right now. As soon as the process is completed, the department responsible is going to reach out to you via email.

You will receive it in the nearest time. "

"As much as I would like to, I am not going to be able to provide a specific timeframe."

Still waiting.

Good news. The withdrawal has been made. Thanks for all the support you gave me!! Thanks a lot.

Hello GAB041,

Thank you for letting us know that the money has arrived, I'm glad to hear. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will try our best to help you out.

Regards,

Nick