The player from Spain had pending withdrawals for a week and each time the player enquired about it, they were told to be patient. The player had expressed frustration regarding the delay and lack of communication from the casino. After 15 days, the player's withdrawal was finally processed and received. The issue had been resolved without any intervention from our side. The player thanked the Complaints Team for their assistance and the case was marked as 'resolved'.
Wazamba Casino - Player's withdrawals have been delayed.
Amount: €300
Wazamba Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
Translation
I have pending withdrawals for a week now; whenever I inquire about this through chat, I am told exactly the same thing - that I need to be patient as it is in the final stage. However, the money is not yet received, and the chat automatically closes.
Automatic translation:
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7 months ago
Dear Kunsito,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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7 months ago
Translation
Hello, it's been 8 days since I requested the withdrawal and the status still hasn't changed, and I haven't been asked for verification either, you also try to contact them through the chat and the response is automatic, they don't give solutions and it closes mid conversation
Automatic translation:
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7 months ago
Thank you for your reply, Kunsito. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
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7 months ago
Translation
They finally made the withdrawals yesterday, I received them 15 days after requesting them but the money arrived...
Thank you very much for your assistance
Edited
Automatic translation:
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7 months ago
Dear Kunsito,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
