Wazamba Casino - Player’s struggling to complete account verification.

έχει 3 μέρες και δεν μου κάνουν ταυτοποίηση

Dear ioanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

If you are sure you've submitted all the required documents in the correct format, I can only recommend that you give the casino a few more days. It can take some time to go through all your documents and mark your account as verified.

I will keep this complaint open, so please let us know if there is any development in the meantime.

Thank you in advance for your understanding.

Best regards,

Kristina

Dear ioanna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

δεν μου επαλήθευσαν ποτε τον λογαριασμό άρα δεν μπήκαν ποτέ τα λεφτά στο λογαριασμό μου και όταν ζητούσα να μάθω το λάθος στην χρεωστική μου κάρτα που δεν μου την δέχονταν δεν επερνα ποτε απάντησα

Thank you for your reply, ioanna. Do I understand correctly that the delay in withdrawal processing was caused by incomplete verification? Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

ήταν να στείλω 3 έγραφφα την ταυτότητα μου που την εγκριναναι αμέσως και την χρεωστική κάρτα μπρος και πίσω όψη την μπροστά όψη την εγκριναναι και την πίσω όψη ποτέ μέχρι που έκλεισα τον λογαριασμό γιατί με όσους μίλησα σε live chat πέρα απο αναμονή δεν μου έλεγαν κάτι έγκυρο ή αν κάνω κάτι λάθος

Do I understand correctly that you closed your account while still having an active balance there?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

το υπόλοιπο του λογαριασμού το επαιξα γιατί δεν θα μου έβαζαν τα λεφτά όλο δικαιολογίες ήταν

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.