The player from France requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Wazamba Casino - Player believes that their withdrawal has been delayed.
Amount: €500
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
hello I deposited 100€ on 29/05 without asking for a bonus, to be sure not to have any problem with Wager or others.
I had a little luck and I withdrew 500€ in visa (the one with which I put the 100€ and which is in my name) I would have liked to know if you think that I will receive something at the seen the many negative comments that there may be in relation to this site?
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1 year ago
Dear benopra,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
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precisely the problem is that I asked the support, my account does not ask to be verified and no one asks me for documents?
do you think it is possible for me to receive the winnings without having to send any documents?
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1 year ago
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I made a second withdrawal tonight of 355 euro hoping that I receive both 
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1 year ago
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everything is good I received my transfer in 5 days
vrmt nothing to say about this casino
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1 year ago
Dear benopra,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
