The player's unable to claim free spins due to having multiple accounts. The complaint was rejected as the player did not want to continue resolving the case.
WatchMySpin Casino - The player's unable to claim free spins.
Amount: ??
WatchMySpin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
2 years ago
Translation
Even if I newly registered, I couldn't get the free spin bonus because I was lying if I had duplicate accounts.
By the way, I registered for this casino for the first time. It is very disappointing.
Automatic translation:
Public
Public
2 years ago
Hello shun,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Watchmyspin Casino. Please allow me to ask you a few more question before we would move forward.
When did you first time register an account with this casino? Did the casino provide you any specific information regarding the multiple accounts? Are you sure that you haven't created any account with this casino before in the past?
Please note that if you created a second account to try out if you will receive free spins, you will never again be able to play in this casino or receive any bonuses so I would definitely try to find a new casino to play in as for now you surely breached their terms.
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Public
Public
2 years ago
Translation
Although it was written at the beginning, he said that he had newly registered. Please read it carefully.
Automatic translation:
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