The player's unable to claim free spins due to having multiple accounts. The complaint was rejected as the player did not want to continue resolving the case.
The player's unable to claim free spins due to having multiple accounts. The complaint was rejected as the player did not want to continue resolving the case.
The player's unable to claim free spins due to having multiple accounts. The complaint was rejected as the player did not want to continue resolving the case.
Hello shun,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Watchmyspin Casino. Please allow me to ask you a few more question before we would move forward.
When did you first time register an account with this casino? Did the casino provide you any specific information regarding the multiple accounts? Are you sure that you haven't created any account with this casino before in the past?
Please note that if you created a second account to try out if you will receive free spins, you will never again be able to play in this casino or receive any bonuses so I would definitely try to find a new casino to play in as for now you surely breached their terms.
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Hello shun,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Watchmyspin Casino. Please allow me to ask you a few more question before we would move forward.
When did you first time register an account with this casino? Did the casino provide you any specific information regarding the multiple accounts? Are you sure that you haven't created any account with this casino before in the past?
Please note that if you created a second account to try out if you will receive free spins, you will never again be able to play in this casino or receive any bonuses so I would definitely try to find a new casino to play in as for now you surely breached their terms.
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Dear shun,
If you are no longer interested in solving the issue, we will be closing the complaint as well. Thank you for contacting us.
Best regards,
Nick
Casino.guru
Dear shun,
If you are no longer interested in solving the issue, we will be closing the complaint as well. Thank you for contacting us.
Best regards,
Nick
Casino.guru
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.