The player from Japan submitted a withdrawal request using XRP, but funds were returned to the casino due to an omitted tag. After providing the return TXID and contacting the casino via email, the player has not received any response.
Wasino Casino - Player's withdrawal request is delayed.
Amount: ¥60,000
Wasino Casino
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Case opened
Current status
Waiting for player to reply
6d 21h 46m 34s
Case summary
2 hours ago
Public
Public
4 hours ago
Translation
I submitted a withdrawal request using XRP and thought the withdrawal was successful. However, I did not enter the tag during the request, so the funds were sent to my exchange account but then returned to the casino from the exchange. I sent the return TXID to the casino and contacted them via email, but I have not received a response yet.
Automatic translation:
Public
Public
2 hours ago
Dear komonga,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Do I understand correctly that your withdrawal was returned to the casino?
Did you accidentally request a withdrawal to the wrong payment method?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
komonga has 6d 21h 46m 34s to reply
