The player from Hungary had a fully verified account but faced issues with pending withdrawals of 500€ and 2500€, which had been submitted over a week ago. Although the casino indicated a processing time of 2-3 business days, the player had not received a response from support for two days. The issue was resolved when the player confirmed receipt of funds, allowing the complaint to be marked as 'resolved' in the system.
Wasino Casino - Player’s withdrawal is delayed.
Amount: €3,000
Wasino Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Wasino Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Dear casino guru!
I also have problems with my withdrawal. My account is fully verified, they already confirmed it. I have pending withdrawals 500€+2500€ submitted on last thursday. They said the processing time takes 2-3 business days, and i will recieve my withdrawal by mid-week. My withdrawals are still pending. I asked the support , and they dont answer for 2 days now. Its very suspicious behavior from the casino, i never used any bonuses, i deposited by my credit card totally 290€.
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1 month ago
Dear Gabt89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 month ago
My account is fully verified, and my withdrawal is still pending. Following your advice, i will keep you update later
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1 month ago
Dear Gabt89,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
