Wallacebet Casino - Player’s winnings haven’t been received yet.

Hi I have trouble with withdrawal from wallacebet.com, they ask to verify my self before with a selfie and after with a statement from my mobile phone company... And my account was also fully verified... And now are few days without any response from them... I need withdraw my money ASAP and they look like they don't want to pay or they try to delay as long as they can this situation.

Best regards

Alberto

Dear Blkwlf88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The main problem is the difficulty to KYC, I've been fully verified almost 2 weeks ago, but when I need withdraw from the account wallacebet start to ask new proof of verification, selfie, mobile phone invoice and whatever could be deley to the process, and everytime my withdrawal been cancelled, also I would like to say I'm resident in Netherlands not in Italy, I'm here just for holidays.

Best regards

Alberto

Dear Blkwlf88,

Have you received your withdrawal from the casino yet?

Good morning

No nothing they still asking for the same document even if I already sent it 5 days ago, that's a bit annoying...

Any suggestions about?

Best regards

Alberto

Thank you very much for your reply, Blkwlf88. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Blkwlf88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.