The player from Germany accumulated their winnings with a bonus, however, the casino accused them of breaching the bonus T&Cs. We were forced to reject this complaint because the player only focused on sports betting.
Wallacebet Casino - Player's winnings have been confiscated.
Amount: €1,005.15
Wallacebet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
Wallacebet Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Sensitive attachment
Sensitive attachment
2 years ago
Translation
Hello,
I played a reload bonus at Wallacebet. The maximum would have been €200 (deposit €200, get €200), but I only played €100, i.e. deposit €100, get €100.
I played the bonus and ended up with €1105.15 in my account:
(Screenshot taken at the time)I was then verified after multiple communication and was able to request the payout:
After that came the following shock message that everything but my deposit was confiscated:
I turn to you for the clarification of this problem. I haven't done anything wrong and I want my money paid out.
Thanks very much!
Automatic translation:
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2 years ago
Dear RonDavBet,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have accumulated your winnings with sports betting bonus?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello,
yes, correct, sports betting bonus.
Many greetings!
Automatic translation:
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2 years ago
Thank you for your reply, RonDavBet. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.
Thank you very much for your understanding.
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2 years ago
Dear RonDavBet,
We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.
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2 years ago
Translation
Hello,
is there another place i can contact. On the MGA side, the form used to submit a complaint doesn't seem to work.. (at least I didn't get a copy of my request by email even though I checked the box, and no response from MGA either)
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2 years ago
As I mentioned earlier, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, we do know some websites that might be helpful. I will get back to you via email but at the same time, I am forced to close this complaint.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
