The player from Germany had his winnings from sports betting voided.
Wallacebet Casino - Player had his winnings confiscated.
Amount: €1,570.85
Wallacebet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
Wallacebet Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day,
had used the new customer bonus from Wallacebet in the sports betting area. I played the new customer bonus as normal without violating the guidelines. Now, when I paid out, I received an email that my balance from € 1670 to € 100 had been canceled. Thus a loss of 1570 €, as mentioned above, I used the new customer bonus at Wallacebet normally and according to the guidelines.
Automatic translation:
Public
Public
3 years ago
Dear Gabriele,
After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.
Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello Kristina,
Thanks for the fast respond. Okay, it's a shame that it didn't work, you can recommend another site / provider that takes care of sports betting.
Greetings Gabriele
Automatic translation:
Public
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3 years ago
Gabriele, thank you very much for understanding. I will send you an email with suggestions of websites that hopefully will be able to help.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
