HomeComplaintsWagonBet Casino - Player's funds are confiscated by closed casino.

WagonBet Casino - Player's funds are confiscated by closed casino.

Black points: 300

Amount: €75

WagonBet Casino
Submitted: 16 Dec 2024 | Unresolved : 13 Jan 2025
Unresolved Our verdict

Justified complaint

UNRESOLVED

Case summary

The player from Poland requested assistance regarding Wagonbet Casino, which had suspended operations and had not returned her deposited amount of 75 euros. The Complaints Team clarified that Wagonbet Casino was marked as 'under maintenance' in March 2024 and later changed to 'closed' in June 2024 due to a lack of updates. As the casino was no longer operational, it was confirmed that contacting its representatives for assistance was not possible. Consequently, the complaint was marked as 'unresolved.'

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Translation

Good day,

At the suggestion of Ms. Romi, I would like to file a complaint against Wagonbet Casino.

Could I please ask for assistance regarding this casino? I deposited an amount of 75 euros; however, the casino suspended its operations and has not returned my money to this day.

Automatic translation:
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Hello kaczka381,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 10bet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Since when exactly is the casino not operational?
  • How much was your real money balance when your account got closed?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick




Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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Translation

I have 75 euros in this casino, I deposited this amount and in a moment the casino was put under renovation

until now the casino is inactive and I would like to deposit this amount to my account but I have no contact with the casino


Automatic translation:
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Hello kaczka381,

Can you please advise if you did contact the casino's e-mail support and what did they respond to you?

You can also forward the communication to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

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Translation

Yes, many times, but they don't respond to my messages at all

That is why I am asking you for help in this matter.

Automatic translation:
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Thank you kaczka381 for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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Translation

Ok thank you

Automatic translation:
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Dear kaczka381,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 10bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.


Dear 10bet Casino,

Could you please provide detailed information regarding this case and clarify the current status of the casino's operations in Poland? Specifically, has the casino ceased its operations in Poland, is it undergoing maintenance, or is it simply the player's account that has been disabled?


Thank you in advance for your response and clarification!


Best Regards,

Kubo

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Translation

Good morning, I reported earlier that it was about the Wagonbet casino, but Mrs. Roma recommended that I choose the first casino that came to mind to open a complaint because there is no Wagonbet casino on the list.

The site is still under maintenance, the casino does not respond to my messages, I just want to withdraw the amount I deposited

Automatic translation:
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Hello,


The submitter of the complaint is referring to a different Casino and has no relations with 10Bet, please terminate the complaint from our page.


Thank you in advance,

10Bet

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Dear 10bet Casino,

Thank you for your response, and I apologize for the misunderstanding. The complaint has now been correctly linked to the appropriate casino.


Dear kaczka381,

I also apologize for the misunderstanding on our end. We had WagonBet Casino listed in our database, but it was set to "under maintenance" status in March 2024. With no further updates, the casino's status was changed to "closed" in June 2024. Unfortunately, since the casino is no longer operational, it is not possible to contact its representatives or assist you with your issue.


As a result, I must, unfortunately, mark this complaint as "unresolved" in our system.


For future reference, I recommend selecting casinos based on their reviews and ratings to avoid situations like this. I’m sorry we couldn’t be of more assistance this time.

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