HomeComplaintsWager Beat Casino - Player's winnings have been voided.

Wager Beat Casino - Player's winnings have been voided.

Amount: A$30,000

Wager Beat Casino
Safety Index:Low
Submitted: 17 Sep 2020 | Case closed : 07 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player's winnings have been voided due to breaching casino terms. We rejected the complaint as the player was non-responsive.

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Public
4 years ago

I was playing with my money (No bonus added when I made a deposit) I asked to withdrawl $5000 from the $30000 as that was the maximum withdrawl limit. I wss srnt a email saying i had breached the terms because they added a free cash bonus of $100 to my account without me knowing, and then debited my account $30000 and then $500 due to my circumstances. Please help!

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4 years ago

Dear Ashley,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would move forward. Was this your first withdrawal request in the casino? When was the "bonus" addeed to your casino account? Did they ask you before they did or was it automatically added? Also please, if you have any proof or relevnat conversation between you and the casino forward it to nikolas.b@casino.guru to support the case. Looking forward you answer.

Best regards,

Nick

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4 years ago

Dear Ashley,

We haven't receive any answer from you yet. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

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4 years ago

We are now rejecting the complaint.

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