HomeComplaintsWager Beat Casino - Player’s struggling to request bank transfer.

Wager Beat Casino - Player’s struggling to request bank transfer.

Amount: A$500

Wager Beat Casino
Safety Index:Low
Submitted: 19 May 2020 | Case closed : 03 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is experiencing difficulties completing his bank transfer request for a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Ian trying to make a withdrawal from wagerbeat.

In the bank account field they have asked me to put in my bsb number followed by my account number with no spaces, this field in the bank account section is limited to 10 characters as can be seen from the source code of this page. I need to be able to put in 14 alpha-num characters into this field to complete there request.

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4 years ago

Dear Rick,

Thank you very much for submitting your complaint and forwarding all the relevant communication and screenshots. I’m sorry to hear about your problem. Could you please advise if this were your first attempt for a withdrawal in this casino? Did you receive any reply from the casino regarding your issue? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Rick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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