HomeComplaintsWager Beat Casino - Player’s struggling to deposit funds.

Wager Beat Casino - Player’s struggling to deposit funds.

Amount: A$100

Wager Beat Casino
Safety Index:Low
Submitted: 28 Mar 2020 | Case closed : 14 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is having difficulties depositing funds into his account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I have tried 3 times to deposit money and I get as far as putting in my NetCode and click go and then a blank. Page comes up and nothing happens

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4 years ago

Dear Stanley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you have tried contacting the casino regarding this issue? Have you received any explanation? If yes, you could forward it to petronela.k@casino.guru. Furthermore, could you specify which payment method you have tried and if the money has been deducted from your depositing account? Are there any other payment methods available, that you would consider acceptable in the future? I know it seems like a lot of questions, but I want to understand the whole situation as thoroughly as possible. Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago

Dear Stanley,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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