The player from Australia is having difficulties depositing funds into his account. We rejected the complaint because the player didn't respond to our messages and questions.
I have tried 3 times to deposit money and I get as far as putting in my NetCode and click go and then a blank. Page comes up and nothing happens
Dear Stanley,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you have tried contacting the casino regarding this issue? Have you received any explanation? If yes, you could forward it to petronela.k@casino.guru. Furthermore, could you specify which payment method you have tried and if the money has been deducted from your depositing account? Are there any other payment methods available, that you would consider acceptable in the future? I know it seems like a lot of questions, but I want to understand the whole situation as thoroughly as possible. Looking forward to hearing from you.
Best regards,
Petronela