HomeComplaintsWager Beat Casino - Player’s lost all his winnings because he couldn’t successfully verify his account.

Wager Beat Casino - Player’s lost all his winnings because he couldn’t successfully verify his account.

Amount: A$6,000

Wager Beat Casino
Safety Index:Low
Submitted: 20 Jun 2020 | Case closed : 30 Jun 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

The player from Australia won a substantial amount. However, he was struggling to verify his account, so he continued playing until he lost all his money. Because there was no balance left, we could help the player more and we were forced to reject the complaint.

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4 years ago

This casino is a fraud. I attempted to withdraw $6000 over two weeks they kept denying the withdrawal. I had tore my bank card up not wanting to use it so couldn’t verify it. I have them all my bank receipts, transactions and they refused to verify. I emailed all their support emails. Support@wagerbeat.com withdrawals and documents email account they all bounce back saying the user can’t receive the emails. I used their chat and still wasn’t verified. I gave up. It was real money not bonus. I have logs Of all the attempts. I gave up. So I just after two weeks decided to max stake and burn the cash because they were never going to Acceot a complaint or withdraw my winnings. I was promised multiple emails I’m through their inline chat never got it. My first withdrawal was 7k came back. I have withdrawn over 20 times all cane back to my account. Even after receiving all bank details. The casino is a fraud. Don’t use it.

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4 years ago

Dear Justo1234,

Thank you for submitting your complaint. I’m sorry to hear about your negative experience. Unfortunately, there is nothing we can do for you under these circumstances because you’ve played all of your winnings. I understand that this situation would never happen if your documents were all accepted and your attempt to withdraw would be successful, however, we could help you only if you had some balance left.

I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more of our visitors.

Please let me know, if there is anything, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

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4 years ago

Dear Justo1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

what can I share? There’s nothing you can do

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4 years ago

I apologize, I just wanted to give you some space to respond and you can always share your experience with other players via our forum, as this complaint will be rejected and not visible in the casino's review. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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