Wager Beat Casino - Player’s enquiring about safety of KYC verification process.

Won $15,000 I’m trying to withdraw my money they wanted 3 Picture IDs 1. My C/Card back and front 2. Driver’s License picture of the back and front and 3. 1bill I blocked my signature from my from my drivers license do you think it’s safe to send all that ?   

Dear Lisa,

Thank you very much for submitting your query. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. I have checked privacy policy of the website, and this is what I found:

https://www.wagerbeat252.com/en/privacy-policy

" How do we safeguard and transfer your information?

We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of our users’ information, and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Since we operate globally, it may be necessary to transfer your Personal Information to countries outside of the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union - in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to transfer of your Personal Information to countries outside the European Union.

If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our Services or acted in an inappropriate manner, please contact us directly at support@wagerbeat.com."

Lisa, if you feel comfortable providing the required documents, send or upload them in your casino account, in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards, 

Petronela

Dear Lisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They sent me an email saying it’s been verified but they still took all my money $27,000 15,000 that I was withdraw into my bank account and the rest that was in my account the only money they left was the $130 that I took from my account I couldn’t even refund it back into my account and find a place that didn’t scam people like they do 

I just want my money in my account my bank account it’s wrong for them to say they took it off me because I was bidding $16.00 then the $2 I always bid high on slots in the RSLClubs and Casinos in Sydney it’s just a excuse they want to use disgraceful and I would give them 5 rusted stars Never a 5 star I also reported them to google games and will be going to iTunes Store Apple  store Also and put a report  I emailed them so many times I have kept photos of my withdraw and when they refund it back to my account they just don’t let you withdraw at all 

all up I had 15,000 that was waiting to be withdrawn to my back account and then I had the rest of the money over 7,000 into my account to play I have kept photos I did email them asking for someone to please call me I tried to with draw it afew times but I wasn’t verified.. they never sent me an email saying saying i did anything wrong

then I need sent the documents they wanted so then I withdraw again $15,000 but then they sent me an email saying I bid the wrong Amount  so they took it all I’m happy to send everth I took on screenshots from my other phone if u like I just need your address sorry I just replied just now where in lock down and I was sick for 3 weeks I’m better now thank you for helping me lisa 

Dear Lisa,

You could send all the relevant communication and screenshots to petronela.k@casino.guru. Additionally, could you please specify if you have played with or without an active bonus? Thank you very much in advance and I’m happy to hear you’re feeling better now.

I’ll do it tonight after work

I’m not sure what you mean bonus ?

Have you redeemed any promotional code before you started to play?

Dear Lisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.