The player from Australia is criticizing procedure which accompanies account closure. After a closer examination, we rejected this complaint as unjustified.
Wager Beat Casino - Player has been experiencing difficulties closing his account.
Amount: ??
Wager Beat Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Wager Beat Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
I had an extremely difficult time closing my account via live support. The agent constantly insisted I keep my account active. And it went back and forth for over an hour. She "Cassie" needed to know every detail on why I was closing my account. Do not use this unlicensed casino.
Public
Public
5 years ago
Dear James,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I’m sure you have checked our review for Wager Beat Casino https://casino.guru/Wager-Beat-Casino-review:
"Wager Beat Casino is operating without a valid license.
As you can see from all of the information in our review, Wager Beat Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it."
Please allow me to ask you, if you have succeeded in closing your account? Are there any funds being held by the casino? Please keep us informed, we will be waiting for your reply patiently.
Best regards,
Petronela
Public
Public
5 years ago
No funds were being withheld as after reading reviews, I decided not to deposit funds into my account and close it. It was just extremely difficult to do so. And after going back and forth for around 2 hours on live support with "Cassie" (who, I suspect was not Caucasian, as her photo suggested) she did eventually close my account after trying to upsell and offer free "credits" over and over again.
Public
Public
5 years ago
Dear James,
I’m very happy to hear, that thanks to reviews, you didn’t deposit any funds into your account. If there is anything else, I could help you with, please do not hesitate to contact us, otherwise, I will reject this complaint us unjustified. Thank you for your understanding.
