W88.com Casino - Player’s account has been blocked.

They collect my data n document after 24 hours gone my account can't login when I reached via whatsapp they said now I m coding w88 customer care voice-

sir its locked because while the management was checking your betting , they found that there is some problem on your betting so your winning amount is forfeited , your account is unlocked now you can log in and can withdraw 1100 INR .

Now what's is the rule of betting it's scam site they can't give my money solve my issue

Dear Monojit,

Thank you very much for submitting your complaint and forwarding the screenshot:

I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

March month 2022 I opened my account n my account is verified n I played live games only

Thank you, Monojit, thank you for your reply. Could you please specify if by "live games" you meant casino games (roulette, blackjack...) or sports?

Live game roulette only no sports or black jack only live rouletteive games please solve my problem

Thank you very much, Monojit, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Monojit,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite W88.com Casino to join the conversation and participate in the resolution of this complaint.

Dear W88.com Casino,

Can you please clarify the reasons for blocking the player's account and confiscating their winnings?

Kind regards,

Adam

Dear Monojit,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask W88.com Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Casino doing scam now no response what is going on

Dear Monojit,

I have tried to contact the casino repeatedly but without success. The casino states it has a license from The Cagayan Economic Zone Authority but we have been unable to verify the validity of this. As such, I’m afraid there is nothing that can be done without cooperation from the casino.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I wish I could have been of more help.

Best regards,

Adam

If they can't provide 8000rs inr then why they running the casino site scam is going on

Hello Monojit,

As mentioned, this complaint will now be closed as 'unresolved', but should you have any further questions please feel free to contact me by e-mail, adam.m@casino.guru.

Kind regards,

Adam