W Casino - Player’s struggling to receive her winnings.

Hi i hhave bmbeen consistley vontacting rhem since 2018 amd wat they done is illegal and stealing i ? Even have prood scren ahoya od 3000 i won i got erroe then incoulent lig bak in then i was told by agent that they chamge password i finally got bak in n 3000 of winnings wasnt t there that i won fair n squaree i have othere issue s of wijing amounts never refrsh to balance and alsobmy many 500 x a many it shows on screen sdoots n i kerpt at them no respons ed enmaila to licencing no respnsse ans fact a operator stared i quote if u have the evidence staing this we will differently refund u so iv been waitunv since june july 2018 sonce this instent soni have the scren shoots so i beetervhope thsi site not doggy site ljme as as cusromers have rights and if they thinjnthese siteedvcan thiebe they dersrve roget look up in small room though away the key its disgrace

Dear Becky,

Thank you very much for submitting your complaint. I’m sorry but I didn’t understand much and will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Becky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.