The player from Finland had registered at the casino on January 15 and won $300, completing the verification process. However, after six days, he still had not received his payout, and the support chat on the website was disabled. The Complaints Team had extended the processing time for the withdrawal by an additional 7 days to allow the casino more time to resolve the issue. Ultimately, the complaint was rejected due to the player's lack of response to the team's inquiries, which prevented further investigation into the matter.
Vulkka Casino - Player's withdrawal has been delayed.
Amount: €300
Vulkka Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Vulkka Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Greetings dears. I registered at this casino on January 15, won 300 dollars, passed verification and they promised payment within 24 hours, but 6 days have passed and they have not paid me the money. They also disabled the support chat on their website. Please help
Public
Public
2 months ago
Dear kotica,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your frustration. Please keep in mind that it is quite common for withdrawals to take a few days or even weeks to be fully processed. This can be due to factors such as pending KYC verification or a high volume of withdrawal requests.
We recommend being patient and cooperating fully with the casino. We typically advise waiting at least 14 days from the withdrawal request before submitting a complaint.
If your account has been successfully verified, your game history reviewed, and your withdrawal approved by the casino, and you still haven't received your winnings after 14 days, please let us know. We will step in and do our best to assist you.
Thank you for your patience and understanding.
Best regards,
Petronela
Public
Public
2 months ago
I fully understand your frustration, kotica. However, I will set the timer for additional 3 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal.
Thank you in advance for your patience.
Public
Public
2 months ago
Dear kotica,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
