Vulkan777 Casino - Player complains that he didn’t win anything.

Vulkan777.com -----it's not on your list. the games are clearly rigged, if they win they withdraw without problems, but if so. It is not possible to delete an account without presenting passport data; they refuse to provide a license number for verification. I played specifically on crazy decoys, the device basically gives a jackpot or a couple of high wins, after which it starts to eat, empty spins or a win 3rd lower than the bet, the risks are losing, at risk the numbers 3 and 4 are magical and it is impossible to beat them in 99% cases. the device usually eats up after the jackpot twice as much as it gave, without winning spins. The game shows that there is simply no balance, when playing, the score simply inevitably tends to zero. If you won and withdrawn, then after that you simply can’t play anymore, the casino simply eats up in 3 more than it was withdrawn.

Dear shturmstas,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

It turns out that the casino operates without a license and slot machines are not rented, but are located on the casino server, which gives a direct opportunity to influence the game, cheat combinations, etc. is not a problem?! It turns out that you are not engaged in checking, but playing along with the casino, showing that they are not so bad, despite the lack of a license in the registry, confirmation that slot machines have not been hacked. I wasted my time writing to you, your task is to remove distrust of pirate earnings, in which players are openly milked.

You should not answer, everything is clear anyway. You were thrown into spam, the site is no longer interesting.

Do you have any supporting evidence to prove your accusations, please? I'm sure you understand that without solid proof it would be close to impossible to confront the casino. You can forward it to petronela.k@casino.guru. Thank you in advance.

Dear shturmstas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.