HomeComplaintsVulkan Vegas Casino - Unexpected bet increase in a player's game.

Vulkan Vegas Casino - Unexpected bet increase in a player's game.

Amount: €42

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 27 Jul 2023 | Case closed : 15 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany noticed an issue wherein an initial 1€ stake inexplicably changed to a 42€ stake during a game. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

Yesterday, I played with a one Euro stake and all of a sudden, I had set 42 Euros, which should not have been possible to set in the bets.

Automatic translation:
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1 year ago

Dear piapurschke26,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? How exactly can we help?

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 year ago
Translation

I deposited money and played a game with a stake of 1 euro. A short time later I notice that I have 42 euros less all at once and look in the player history list that a stake of one euro has become 42 and you can play up to 45 euros or even higher bets but not the value of 42 euros. In the history lists there is also an e wrong time, I'll send the screenshotsfilefilefilefile

file

Automatic translation:
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1 year ago

Dear piapurschke26

Please kindly check your account. The issue should be resolved.


Kind regards

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1 year ago

Hello everyone,


Thank you very much for your replies.


piapurschke26, could you please confirm that the issue has been resolved?

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1 year ago

Dear piapurschke26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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