The player from Germany noticed an issue wherein an initial 1€ stake inexplicably changed to a 42€ stake during a game. The complaint was rejected because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Unexpected bet increase in a player's game.
Amount: €42
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
Yesterday, I played with a one Euro stake and all of a sudden, I had set 42 Euros, which should not have been possible to set in the bets.
Automatic translation:
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9 months ago
Dear piapurschke26,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? How exactly can we help?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
9 months ago
Translation
I deposited money and played a game with a stake of 1 euro. A short time later I notice that I have 42 euros less all at once and look in the player history list that a stake of one euro has become 42 and you can play up to 45 euros or even higher bets but not the value of 42 euros. In the history lists there is also an e wrong time, I'll send the screenshots
Automatic translation:
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9 months ago
Hello everyone,
Thank you very much for your replies.
piapurschke26, could you please confirm that the issue has been resolved?
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