The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.
Vulkan Vegas Casino - The player struggles to withdraw his balance.
Amount: €600
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good day.
I finally won €600 after several deposits.
now the fuss is making because my partner also has an account with vulkanvegas. My account is of course registered in my name and that of my partner in her name, etc.
my partner's account is not verified via KYC.
I have uploaded some documents for some time, 6 of which have been approved, but it is not enough and my account is unchecked. Now, after winning €600, I have uploaded another 18 photos with the desired documents that are "under review".
Then I wanted to change my email address in the online chat with customer support, but I didn't know that my partner used the same one (which I wanted to change for my account) for her registration. The lady in the chat then said that it was strictly forbidden to have duplicates. However, I don't see it as a duplicate if my partner uses one account and I use one. Or ?? As I said, my account is registered with my personal data, as well as with my partner with her personal data!
What can I do? Kind regards
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1 year ago
Hello kcberlin84,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that if you both claimed bonuses or played from the same device, the casino may block one of the accounts if they find any irregularities there.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I asked support to change my email address because I no longer have access data for the email address stored at VulkanVegas because it was saved on my old cell phone. I no longer have this mobile phone and therefore no access data! Kind regards
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1 year ago
Translation
I will therefore upload the Skrill screenshot without obligation!
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1 year ago
Hello kcberlin84,
Please do as the casino advises and let us know the outcome.
Will be waiting for your reply.
