The player struggles to withdraw his balance as he has no payment methods available.
Vulkan Vegas Casino - The player struggles to withdraw his balance.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hello janiiiikk,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Since when is your withdrawal disabled? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
I was already able to make my payment, now I'm waiting for it to go into my bank account. I hope I don't have to wait more than 14 days again.
My account is verified, I've already made some withdrawals.
Automatic translation:
Public
Public
1 year ago
Hello,
according to our records, the player has already received ten winnings and does not have any active/pending withdrawals.
The transaction was created at 31.08.2022 08:56:57 (UTC)
Approved by the casino at 01.09.2022 09:12:45 (UTC)
Received by the player's bank at 01.09.2022 09:12:45 (UTC)
Kind regards
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